Privacy Policy

Last updated: May 3, 2026

1. Introduction

Heylo AI ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI-powered services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when you:

  • Register for an account or request a demo
  • Subscribe to our newsletter or marketing communications
  • Contact us through our website forms or support channels
  • Interact with our AI agents or voice assistants

This information may include your name, email address, phone number, company name, job title, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

  • Device information (browser type, operating system, device identifiers)
  • Log data (IP address, access times, pages viewed, referring URL)
  • Cookies and similar tracking technologies
  • Usage data related to your interactions with our services

2.3 Voice and Conversation Data

When you interact with our AI voice agents or conversational tools, we may process voice recordings, transcripts, and conversation metadata to provide and improve our services. Demo conversations are processed in real-time and are not permanently stored unless you have an active service agreement.

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our AI services and products
  • Process your requests, transactions, and account management
  • Send you service-related communications and updates
  • Provide customer support and respond to inquiries
  • Analyse usage patterns to improve user experience
  • Comply with legal obligations and enforce our terms
  • Detect, prevent, and address fraud or security issues

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Service Providers: Third-party vendors who assist in operating our platform (hosting, analytics, payment processing)
  • AI Infrastructure Partners: Technology providers that power our voice and conversational AI capabilities
  • Legal Requirements: When required by law, regulation, or legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest, access controls, regular security audits, and secure development practices. However, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Demo interaction data is typically purged within 30 days unless otherwise agreed upon.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information
  • Object to or restrict processing of your data
  • Data portability
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at privacy@heyloai.com.

8. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party services. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Heylo AI
Email: privacy@heyloai.com