Terms & Conditions

Last updated: May 3, 2026

1. Agreement to Terms

By accessing or using Heylo AI's website, products, or services ("Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Services. These Terms constitute a legally binding agreement between you and Heylo AI.

2. Description of Services

Heylo AI provides AI-powered conversational and automation solutions, including but not limited to:

  • Custom AI voice agents for business communication
  • Conversational AI chatbots and virtual assistants
  • Workflow automation and process optimization tools
  • AI analytics and business intelligence solutions
  • Demo and trial access to AI agent capabilities

3. Account Registration

Certain features of our Services may require you to create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

4. Acceptable Use

You agree not to:

  • Use our Services for any unlawful purpose or in violation of any applicable laws
  • Attempt to reverse engineer, decompile, or disassemble any part of our Services
  • Use our AI agents to generate harmful, misleading, or illegal content
  • Interfere with or disrupt the integrity or performance of our Services
  • Attempt to gain unauthorized access to our systems or networks
  • Use our Services to transmit spam, phishing, or other unsolicited communications
  • Abuse the demo or trial features beyond their intended purpose

5. Demo and Trial Usage

Our website provides demo access to AI voice agents with limited duration per session (typically 1 minute). Demo sessions are intended for evaluation purposes only. Conversations during demo sessions may be monitored to improve service quality. Extended or commercial use requires a paid subscription or service agreement.

6. Intellectual Property

All content, features, and functionality of our Services — including but not limited to text, graphics, logos, AI models, algorithms, software, and design — are owned by Heylo AI or its licensors and are protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written consent.

7. AI-Generated Content

Our AI agents generate responses based on machine learning models and are designed to be helpful and accurate. However, AI-generated content may occasionally be inaccurate, incomplete, or inappropriate. You acknowledge that:

  • AI responses are generated algorithmically and should not be relied upon as professional advice
  • We do not guarantee the accuracy, completeness, or suitability of AI-generated content
  • You are responsible for evaluating and acting upon AI-generated recommendations

8. Payment Terms

Paid services are billed according to the pricing plan selected. All fees are non-refundable unless otherwise specified in a separate service agreement. We reserve the right to change pricing with 30 days' written notice. Failure to pay may result in suspension or termination of services.

9. Limitation of Liability

To the fullest extent permitted by law, Heylo AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or related to your use of our Services. Our total liability for any claim arising from these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Disclaimer of Warranties

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our Services will be uninterrupted, error-free, or secure.

11. Indemnification

You agree to indemnify, defend, and hold harmless Heylo AI and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of your use of our Services or violation of these Terms.

12. Termination

We may suspend or terminate your access to our Services at any time, with or without cause, and with or without notice. Upon termination, your right to use the Services will cease immediately. Provisions that by their nature should survive termination shall survive.

13. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved through binding arbitration or in the courts of competent jurisdiction.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through our website or via email. Your continued use of our Services after changes are posted constitutes acceptance of the updated Terms.

15. Contact Us

If you have any questions about these Terms, please contact us at:

Heylo AI
Email: legal@heyloai.com